We'd Love to Hear From You

Get in Touch

Have a question, need support, or want to connect? We're here to help.

We're a friendly, responsive team committed to helping you get the most out of TimeMark. Whether you need technical support, have a question, or just want to say hello—we'd love to hear from you.

Choose Your Contact Method

Select the option that best fits your needs

Report a Bug

Something's broken or not working correctly.

Examples:

  • App crashes
  • Data errors
  • Features broken
Critical bugs < 24 hrs
Report a Bug

Submit Feedback

Feature requests, suggestions, and ideas.

Examples:

  • "Add X feature"
  • Improvement ideas
  • General suggestions
2-5 business days
Submit Feedback

General Questions

How-to questions, clarifications, inquiries.

Examples:

  • "How do I export?"
  • "What does X do?"
1-3 business days

Check FAQ first!

View FAQ

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

For technical support, please include: TimeMark version, Windows version, and steps to reproduce.

We typically respond within 1-3 business days.

Prefer Email?

You can reach us directly at these addresses:

Primary Contacts

General Inquiries
Questions, help, general support
support.timemark@harmanita.com
Bug Reports
Report issues, crashes, errors
bugs.timemark@harmanita.com
Feature Feedback
Suggestions, ideas, requests
feedback.timemark@harmanita.com
Security Issues
Vulnerabilities, privacy (Private)
security.timemark@harmanita.com

Special Contacts

Press & Media
press.timemark@harmanita.com
Partnerships
partners.timemark@harmanita.com
Code of Conduct
conduct.timemark@harmanita.com
Contributions
contribute.timemark@harmanita.com

Email Tips for Faster Response

Do

  • Use descriptive subjects
  • Include version number
  • Attach screenshots
  • Be specific & clear

Don't

  • Email multiple addresses
  • Use vague subjects ("Help")
  • Forget error messages
  • Send huge attachments
example_email.txt
Example Good Email:To: support@timemark.appSubject: Question: How to Export Data to CSV

Hi TimeMark Team,

I'm using TimeMark v1.2.0 on Windows 11 and I love the app!

I'd like to export my usage data to CSV format for analysis. I see the Export function in Settings, but it exports JSON.

Is there a way to export to CSV?

Thanks,
[Name]

Join Our Community

Join the Community

Connect with other TimeMark users and the development team.

GitHub Discussions

Ask questions, share tips, and discuss feature ideas.

Very ActiveJoin Discussion

GitHub Issues

Report confirmed bugs and track feature requests.

Bug Reports OnlyView Issues

Twitter / X

Official updates, product announcements, and tips.

@harmanpreet277Follow Us

When Can You Expect a Response?

Typical Response Times

Critical Bugs
Within 24 hrsPriority: Highest
General Support
1-3 business daysPriority: High
Feature Requests
2-5 business daysPriority: Medium
Partnerships
3-5 business daysPriority: Medium

Our Commitment

  • We read every message we receive.
  • We aim to respond to all inquiries, even just to acknowledge.
  • We treat everyone with respect and professionalism.
  • "We ask that you be patient (we're a small team), provide necessary details, and follow up if you don't hear back in 5 days."
Before You Reach Out

Save Time - Check These First

1. Check the FAQ

Setup, configuration, and troubleshooting guides.

2. Read Docs

Comprehensive feature deep-dives and best practices.

3. Search GitHub

See if your issue is already being discussed.

4. Known Issues

Check active bug reports and upcoming fixes.

5. Update App

Many issues are fixed in the latest version.

6. Release Notes

See what's new and what's recently fixed.

Technical Support Guidelines

To get the fastest help with technical problems, please include the following Essential Information:

Example Perfect Support Request

Subject: Focus Mode Timer Not Starting (v1.2.0)

Hi TimeMark Team,

I'm experiencing an issue with Focus Mode.

PROBLEM:
When I click the Play button... timer displays 00:00...

MY SETUP:
- TimeMark Version: 1.2.0 (Microsoft Store)
- Windows: Windows 11 Pro 22H2
- RAM: 16 GB

STEPS TO REPRODUCE:
1. Open TimeMark
2. Click "Focus Mode"
3. ...

WHAT I'VE TRIED:
✓ Restarted app - didn't help
✓ Restarted computer - didn't help

[Attached: screenshot.png]

Why this works:

Clear Subject System Info Reproduction Steps Screenshots

Your Privacy Matters

We Collect

  • Name & Email (to respond)
  • Message content
  • Attachments (logs/images)

We NEVER Collect

  • Usage Data (stays local)
  • Personal info beyond contact
  • Marketing data for ads

Common Questions

Do I need an account to contact you?

No! You can email us directly. GitHub discussions do require a free GitHub account.

I haven't heard back in 3 days.

Check spam. If 5 days pass, please resend. We try to respond to everything within 3 business days.

Can I call you?

We don't offer phone support. Email or Discord is best for us to help you efficiently.

Can you help with other Windows issues?

We only support TimeMark. For general Windows issues, please contact Microsoft support.

Need Help?

We're here to assist you. Choose the option that works best for you.